Paltel is looking to hire a skilled Service Desk officer at Hebron office.

The duties and requirements as follow: -

Duties: -

• Replies to queries by chat, email, or phone. 
• Provide technical assistance for issues and problems. 
• Ensuring the right use of applications, networks and equipment. 
• Solving problems with networks and other computer systems. Diagnosis of system errors and other problems. 
• Follow up with employees to ensure a full solution to the problems.
• Reports to analyze common complaints and problems.
• Installing or modifying software to fix problems.
• Remotely access to hardware or software for employees to make changes and fix problems. 
• Repairing hardware problems includes the replacement of equipment and peripherals such as computers, terminals and routers. 
• Keep IT documentation, including the details of the network and users. 

 
Requirements: -

• Proven experience as a support technician or other role in customer support.
• A good understanding of computer systems, mobile devices and other technical products.
• Ability to diagnose and solve basic technical problems.
• Proficiency in English.
• Great communication skills.
• BSc in IT, Computer Science or relevant fields.
• Nice to have A+, Network + certification or Microsoft MCSE.