Awareness about information safety and protection when using modern communications technology is essential accordingly, we provide you with the necessary knowledge and introduce you to preventive directions to protect your information and data from this risk that became significantly present around the world.
Due to our efforts to provide you with the best communications experience through the various services we offer and due to our commitment to the safety and protection of your information, we would like to bring your attention to a group of practices that are not conducted by Jawwal, in addition to instructions to avoid fraud practices that you may encounter, either through SMS, phone calls or social media networks.
Spam SMS :
Random messages received by the subscribers without their approval to receive them; these messages appear as if they are sent from banks or institutions and notify subscribers about cash or physical prizes, urging them to call a certain number, in which they request private information (such as credit card number, PIN code, etc.).
Accordingly, you should not correspond and respond to such messages; noting that such messages exists anywhere around the world.
What should you do when you receive spam SMS on your Jawwal?
In case you receive such messages, please contact our Call Center and inform us immediately, so that we can make the appropriate procedures and block the source to stop receiving these messages.
Unknown international calls:
What are they?
Short calls from an unknown source; extensive calls are made to a group of numbers; accordingly, you should be careful with these calls, avoid them and don’t call the numbers back. As these calls aim for subscribers to make calls at high cost, and they contain recorded messages to make the duration of the calls longer.
What should you do when you an international call on your Jawwal?
In case you receive such calls, please contact our Call Center and inform us immediately, so we can make the appropriate procedures and block such calls.
We would like to bring your attention to a group of practices not conducted by Jawwal and you should be careful about.
•No banking information, PIN code or voucher numbers are requested from subscribers as part of offers or during any phone call with them.
•No cash prizes are offered, unless within offers and campaigns advertised through official media channels or through our website.
**Accordingly, to avoid our subscribers from fraud attempts, we recommend the following procedures:
•Be careful of any call, SMS or conversation through social media networks, in which the person who contacts you inform you that you won something; end the conversation immediately, especially if you did not previously subscribe to a certain campaign or offer.
•Be carefull If you receive a call that informs you that you won something from Jawwal, do not hesitate to contact our Call Center or visit the nearest showroom to confirm the validity of this information.
We wish you safe communications and we hope that these simple guidelines will help you avoid fraud attempts through your Jawwal or through social media networks.